Returns, Refunds and Cancellation Policy

Policy

Returns Policy:

1. Goods Collection: Goods purchased must be collected within 2 days from day of purchase. Stock will not be held after this time frame.

2. Return Eligibility:(i)Goods purchased are generally not returnable. (ii) In exceptional circumstances, returns may be considered with the approval of management. (iii) Approved returns will be subjected to inspection to ensure the original quality. (iv) A 10% handling charge will be deducted from the purchased price for approved returns. Note that our working days includes Saturdays 8-12pm. (v) Any claim for a return must be submitted within 2 working days of receiving the goods. Claims submitted after the specified 2-day period will not be entertained. Or subject to managements discretion

Please note that adherence to these guidelines ensures a smooth and efficient process for returns. If you have any questions or require further clarification, feel free to contact our customer service.

Via phone 4374919, Whatsapp 2612585, email: info@wwuseychelles.com

• Refund Eligibility:
  • Customers may be eligible for a refund under the following circumstances:
  • Defective or damaged products received.
  • Incorrect items shipped.
  • Non-receipt of the ordered products within the specified delivery period.
• Refund Request Procedure:
  • Customers must notify us of any issues leading to a refund request within [2] days of receiving the order.
  • Contact our customer service team via email or phone, providing the order number, a clear description of the issue, and photographic evidence if applicable.
• Refund Approval:
  • Refunds are subject to approval by our customer service team after reviewing the provided information.
  • If the request is approved, customers will receive instructions on the return process or steps to verify the issue.
• Return of Products:
  • For approved refunds, provide the original receipt, customers may need to return the product(s) in their original condition and packaging, unless otherwise instructed by our team.
• Refund Options:

  • In certain cases, store credit or a replacement product may be offered as an alternative. A credit of the amount will be allocated to the person’s account for use in a future order or a replacement of product. A credit note will be issued.

    Only special exceptions will be liable for a refund as per the payment method

• Refund Processing Time:
  • Once the returned item is received, the refund process will commence, and customers will be notified of the estimated processing time.
• Non-Refundable Items:
  • Certain items, such as digital downloads, gift cards, or personalized/customized products, may not be eligible for refunds.
• Contact Information:
  • For refund inquiries or assistance, please contact our customer service team at [insert contact details].

We appreciate your understanding and cooperation in adhering to our refund policy. If you have any questions, feel free to reach out to our customer service team for assistance.

 

Cancellation Policy

1. Cancellation Period: Customers are allowed to cancel their order within 24 hours of placing it.

2. Cancellation Process: To cancel an order, customers must contact our customer service team via email or phone, providing the order number and reason for cancellation.

3. Refund Process: If the cancellation is made within the stipulated 24-hour period, a full refund will be issued to the original payment method.

4. Refund Timeframe: Refunds will be processed within [2] business days from the cancellation approval.

5. Late Cancellation: Cancellation after 24 hours will be treated as a refund and customers will be issued with a credit note.

6. Refund Deductions: A processing fee of 10% will be implemented.

8. Communication of Cancellation: Customers will receive confirmation of their cancellation and the status of their refund via email.
9. Contact Information: For cancellation inquiries or assistance, please contact our customer service team at info@wwuseychelles,sales@wwuseychelles.com, T: 4374919 or M:2612585

Please be aware that adherence to this cancellation policy is essential for a streamlined process. We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to our customer service team.